AI-native product operator

A product leader who rebuilds how teams operate around AI.

Two decades running product at consumer scale. I build AI systems in production, then take teams there. Not a framework deck.

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CONCIERGE live on this site
How would you actually change how my org operates around AI?
Start with the workflow, not the tools. I map where decisions happen, rebuild one core loop in production, then expand access as it earns trust. Want the three-step version?
1B+
users served across platforms
$7.5B+
product portfolio owned
20+ yrs
executive product & operating
5–500+
orgs built and led

Most teams bought AI. Their operating model didn't change. So the gains never came.

The teams moving fastest inside the same workflow get faster meetings and the same product. The ones restructuring the workflow itself get a different company.

I've done that restructuring on my own operating loops first: custom agents built from scratch, access earned over time, real production systems. That is what I bring to a leadership team, not a slide deck.

See how the work runs →
Built and run, not theorized
An AI concierge platform

Chatlet, a multi-tenant platform I built for spinning up branded AI concierges. Deployed and iterated in public, already live for real brands.

Chatlet ↗
My AI operating system

Far more than a chatbot. Tiered memory, a library of custom skills, and multi-agent teams under progressive trust, running across every device and working in the background when I'm away. I'm not using AI. I'm running it.

Agent teams, orchestrated

Vetting and builder agent teams that plan, build, and check each other's work, with me orchestrating.

Recent Articles

All writing →
A Working Guide to Product Discovery in the AI EraBuilding got cheap. Judgment didn't. AI removed the governor, not the constraint.essay ↗ Your AI Doesn't Know What Your Team Wouldn't ShipEvery company runs on judgment nobody wrote down: what your team wouldn't ship, what good means here. Your moat, and your blind spot.essay ↗ AI Didn't Unlock Everyone. It Specifically Unlocked Product Managers.There's a specific profile of person AI unlocks. Not the programmer. Not the non-technical person. The one in between.essay ↗

Most engagements are advisory. For the right company, I also lead product full-time.

Facing a leadership gap, execution drift, or the shift to AI-native operating?

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